# Persona Customer Support

> Manage customer support — track tickets, respond, escalate issues.

Source: https://skillsagentes.com/skills/googleworkspace/cli/persona-customer-support
Repository: https://github.com/googleworkspace/cli
Author: googleworkspace
License: Apache-2.0
Updated: hace 4 meses
Context cost: 17 tok installed, 304 tok once triggered, 304 tok with every bundled file
Bundle: 1 file, 1 KB
Permissions requested: none declared

## Install

```bash
npx -y skills add googleworkspace/cli --skill persona-customer-support --agent claude-code
```

## What it does

- Triage la bandeja de soporte con `gws gmail +triage --query 'label:support'`
- Convierte correos de clientes en tareas con `gws workflow +email-to-task`
- Registra el estado de tickets en una hoja con `gws sheets +append`
- Escala problemas urgentes al espacio de Chat del equipo
- Programa llamadas de seguimiento con `gws calendar +insert`

## Use it when

- Para gestionar soporte al cliente: seguimiento de tickets, respuestas y escalado de problemas

## What triggers it

- "Triaga la bandeja de soporte y crea tareas a partir de los correos"
- "Registra el estado de este ticket en la hoja de seguimiento"
- "Escala este problema urgente al espacio de Chat del equipo"

## Before you install

- Requiere el binario `gws` y las skills `gws-gmail`, `gws-sheets`, `gws-chat` y `gws-calendar` cargadas.

## Files

- SKILL.md — 1 KB

## SKILL.md

Reproduced verbatim from googleworkspace/cli under Apache-2.0. This section is the upstream document and is in English.

# Customer Support Agent

> **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar`

Manage customer support — track tickets, respond, escalate issues.

## Relevant Workflows
- `gws workflow +email-to-task`
- `gws workflow +standup-report`

## Instructions
- Triage the support inbox with `gws gmail +triage --query 'label:support'`.
- Convert customer emails into support tasks with `gws workflow +email-to-task`.
- Log ticket status updates in a tracking sheet with `gws sheets +append`.
- Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using `gws calendar +insert`.

## Tips
- Use `gws gmail +triage --labels` to see email categories at a glance.
- Set up Gmail filters for auto-labeling support requests.
- Use `--format table` for quick status dashboard views.

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Skills Agentes — https://skillsagentes.com/skills/googleworkspace/cli/persona-customer-support